Delivery & Returns
Crafted, Picked And Packed With Care
Made in Dorset,
England
Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.
Hand Picked
When we receive your order, your paint is picked by our dedicated warehouse team.
Safe and Sound
Every tin is carefully packed to keep it safe on its journey from Dorset to your door.
Out for Delivery
We work closely with our courier to make sure your order arrives on time, in perfect condition.
Crafted, Picked And Packed With Care
Made in Dorset,
England
Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.
Hand Picked
When we receive your order, your paint is picked by our dedicated warehouse team.
Safe and Sound
Every tin is carefully packed to keep it safe on its journey from Dorset to your door.
Out for Delivery
We work closely with our courier to make sure your order arrives on time, in perfect condition.
Paint Orders
Free delivery: Enjoy free standard delivery to mainland UK on sample pots, colour cards or when you spend over £100.
Standard delivery: We deliver online orders in 2-3 working days*. For example, orders placed on a Monday will arrive on or before Thursday. Delivery times may vary based on your location ¬– do check our ‘Remote Areas’ section below for more details – and don’t include weekends or bank holidays.
For large orders that require a pallet, please allow up to 4 working days for despatch.
Express delivery: If you’re in a hurry, we also offer a next day delivery service to mainland UK. Order before 4pm and we’ll pack your product today so it’s with you the next working day.* Express orders will only be delivered Monday to Friday, excluding UK bank holidays. So, orders placed on Friday before 4pm will arrive on Monday and orders placed on a weekend or bank holiday will be packed the next working day and arrive the day after.
*We do our absolute best to stick to these timelines but they aren’t guaranteed as occasionally circumstances beyond our control can cause delays. Please bear this in mind when arranging appointments for decorators.
If your order hasn’t arrived when you expected it to and the courier hasn’t given you an update, do get in touch.
Colour cards and paint swatches: We send these separately by Whistl, so they’ll arrive independently to the rest of your order. You can expect to receive them within 5-6 working days.
Please note that we can’t deliver to P.O. Boxes.
| Product |
Delivery options |
Details |
Cost |
|---|---|---|---|
|
Colour card |
Standard delivery |
5 to 6 working days |
Free |
|
Sample pot |
Standard delivery |
2 to 3 working days |
Free |
|
Paint Swatch |
Standard delivery |
5 to 6 working days |
Free |
|
Orders over £100 |
Standard delivery |
2 to 3 working days |
Free |
|
Orders over £100 |
Express delivery |
Next working day |
£5.00 |
| Orders under £100 | Standard delivery | 2 to 3 working days | £4.50 |
|
Orders under £100 |
Express delivery |
Next working day |
£10.00 |
Wallpaper Orders
We handcraft each roll, wrap it in brown paper and carefully package it to ensure your wallpaper arrives at your door in perfect condition. Orders to UK mainland are delivered within 7 working days.
Please note that we can’t deliver to P.O. Boxes.
| Product |
Delivery options |
Details |
Cost |
|---|---|---|---|
|
A4 wallpaper sample |
Standard delivery |
5-6 working days |
Free |
|
Orders over £100 |
Standard delivery |
7 working days |
Free |
|
Orders under £100 |
Standard delivery |
7 working days |
£4.50 |
For information on delivery to remote postcodes, please see our ‘Remote Areas’ section below.
Archived Wallpapers
Archived wallpapers are made to order, just for you. Therefore, they’re non-returnable and orders must contain at least three rolls. This also means samples aren’t available.
For UK mainland orders, we’ll deliver your archived wallpaper to your door within 14 working days.
For information on delivery to remote postcodes, please see our ‘Remote Areas’ section below.
EU and Ireland Delivery Updates
Deliveries to Republic of Ireland: Due to delays at customs, please allow up to 21 working days for delivery of paint, 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.
Wallpaper deliveries to EU: Due to delays at customs, please allow 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.
Remote Areas
Delivery for paint and wallpaper orders under £100 to remote areas (Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and Channel Islands) is £9.95.
These orders may take a little longer to arrive than our standard delivery time and express delivery isn’t available.
Please see below for the list of postcodes this applies to:
| Northern Ireland | Isle of Man & Scilly Isles |
Channel Islands | Scottish Islands | Scottish Highlands |
Isle of Wight |
| BT |
IM TR (21-25) |
GY (9-10) |
HS (1-9) KA (27-28) KW (5-17) PA (20-38) PH (49 & 50) ZE |
AB (36-38) IV (4-11, 13-28, 40-49, 51-56, 53) KW (1-3) PA (41-49 & 60-78) PH (19-26, 30-44) |
PO (31-33) |
Remote Areas
A delivery charge of £9.95 for paint and wallpaper orders under £100 to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and the Channel Islands.
Delivery to these remote postcodes may take a little longer and we’re unable to offer our express delivery service to these areas:
| Area | Postcode |
|---|---|
| Northern Ireland | BT |
| Isle of Man & Scilly Isles | IM, TR 21-25 |
| Isle of Wight | PO (30-41) |
| Channel Islands | JE, GY |
| Scottish Islands | HS 1-9, IV 41-49, 51, 55-56, KA (27+), KW (15-17), PA 20, 41+, PH (42-44), ZE |
| Scottish Highlands | AB 31-56, FK 19-21, IV 1-40, 57+, KW (1-14), PA (21-39), PH 1-40, 45-50 |
We're On Hand To Help
If you have any questions about your delivery, we’d be happy to help. Just give us a call on 01202 876141, email sales@farrow-ball.com or drop our team a message via Live Chat.
We aim to respond to emails within 4 hours but during very busy spells, it may take up to 12 hours for a member of the team to get back to you.
Returns
Bought more than you need? Don’t worry, whether you ordered online or in a showroom, you can return unopened paint or wallpaper for a refund (apart from bespoke or archived products, which we make to order so are non-returnable).
Simply send it back to us or drop into a showroom with proof of purchase within 28 days and we’ll give you a full refund (excluding delivery fees for online orders).
Something not quite right? Our paint and wallpaper are crafted, packed and delivered by people, so although we take great care, sometimes the odd mistake happens. If something’s not as it should be, please get in touch with our customer services team or the showroom you purchased from within 24 hours, and they’ll let you know the next steps.
If you wish to return your online order, please click the button below.
For more detailed information, see our full returns policy here:
Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). Farrow & Ball Ltd offers the following returns policy:
1) Returns of unopened items are accepted within 28 days from date of delivery with a valid proof of purchase.
2) Any customer wishing to exercise this right must notify the vendor at either of the following: in writing to Farrow & Ball Ltd. Uddens Estate, Wimborne, Dorset. BH21 7NL (addressed to The Sales Team), by telephone to +44 1202 876141 or by email to sales@farrow-ball.com.
3) As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to in (2) above as soon as possible. If the vendor pays the return cost then this will be deducted from any refund. The goods will be deemed returned when actually received by the vendor at the said address. Alternatively items can also be returned in person (at no cost) to any Farrow & Ball Showroom with a valid proof of purchase.
4) Pending the return of the goods they must be kept in good condition.
5) Customers shall be entitled to a full refund (less any charges referred to in (3) above) on full compliance with the foregoing 1. Any goods made to customers' specifications or clearly personalised are excluded from the right to cancel 2. The following are bespoke products, manufactured specifically to order and therefore non-returnable - archived or bespoke wallpaper, special colour matches and archived colours.
Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.