Delivery & Returns
We Take Care With Your Order
MADE IN DORSET, ENGLAND
Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.
HAND PICKED
When we receive your order, your paint is picked by our dedicated warehouse team.
SAFE AND SOUND
Every tin is carefully packaged and packed so it arrives in perfect condition.
OUT FOR DELIVERY
Once your order is all packed up its sent out for delivery. We work closely with our preferred courier to make sure your order arrives on time and in perfect condition.
We Take Care With Your Order
MADE IN DORSET, ENGLAND
Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.
HAND PICKED
When we receive your order, your paint is picked by our dedicated warehouse team.
SAFE AND SOUND
Every tin is carefully packaged and packed so it arrives in perfect condition.
OUT FOR DELIVERY
Once your order is all packed up its sent out for delivery. We work closely with our preferred courier to make sure your order arrives on time and in perfect condition.
Paint Orders
Choose from express or standard delivery and find out more about our free delivery...
Free delivery: Enjoy free standard delivery to the mainland UK on paint orders over £100.
Standard delivery: For mainland UK orders: We are dispatching online orders within 3 to 5 working days due to the social distancing measures that we have introduced to our factory. Delivery times may be longer than usual and vary based on your location. We appreciate your patience while we work hard to get everyone’s orders where they need to be.
Express delivery: To help our hard-working teams handle the high level of demand we're currently experiencing, we've temporarily suspended our next-day delivery service. We apologise for any inconvenience, and hope to be back up and running as soon as possible. In the meantime, we can still offer our high-quality standard delivery service.
Please check below for delivery times and charges to remote postcodes such as the Isle of Wight or Scottish Highlands.
Please note that we cannot deliver to P.O. Boxes. Please be aware orders will not leave our factory on the bank holidays
| Product |
Delivery options |
Details |
Cost |
|---|---|---|---|
| Colour card |
Standard delivery |
Royal Mail |
Free |
| Sample pot |
Standard delivery |
Dispatched within 3 to 5 working days |
Free |
| Orders over £100 |
Standard delivery |
Dispatched within 3 to 5 working days |
Free |
| Orders over £100 |
Next working day delivery (currently unavailable) |
Next working day delivery |
£5.00 |
| Orders under £100 |
Standard delivery |
Dispatched within 3 to 5 working days |
£4.50 |
| Orders under £100 |
Next working day delivery (currently unavailable) |
Next working day delivery |
£10.00 |
Wallpaper Orders
Each roll is carefully printed, wrapped by hand and individually boxed to ensure your new wallpaper arrives at your door in perfect condition. All UK mainland wallpaper orders are delivered within 10 working days. Please note that we cannot deliver to P.O. Boxes.
| Product | Delivery options | Details | Cost |
|---|---|---|---|
| A4 wallpaper sample | Standard delivery | Royal Mail | Free |
| Orders over £100 | Standard delivery | 10 working days | Free |
| Orders under £100 | Standard delivery | 10 working days | £4.50 |
Archived Wallpapers
Please note, there is a minimum quantity of three rolls per order on archived wallpapers.
Archived wallpapers are made to order and are therefore non-returnable. Unfortunately, we are unable to provide archived wallpaper samples.
Please allow up to 14 days for UK mainland archived wallpaper orders.
Remote Areas
A delivery charge of £9.95 for paint and wallpaper orders under £100 to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and the Channel Islands.
Delivery to these remote postcodes may take a little longer and we’re unable to offer our express delivery service to these areas:
| Northern Ireland | Isle of Man & Scilly Isles |
Channel Islands | Scottish Islands | Scottish Highlands |
| BT |
IM TR (21-25) |
GY (9-10) |
HS (1-9) KA (27-28) KW (5-17) PA (20-38) PH (49 & 50) ZE |
AB (36-38) IV (4-11, 13-28, 40-49, 51-56, 53) KW (1-3) PA (41-49 & 60-78) PH (19-26, 30-44) |
Remote Areas
A delivery charge of £9.95 for paint and wallpaper orders under £100 to the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and the Channel Islands.
Delivery to these remote postcodes may take a little longer and we’re unable to offer our express delivery service to these areas:
| Area | Postcode |
|---|---|
| Northern Ireland | BT |
| Isle of Man & Scilly Isles | IM, TR 21-25 |
| Isle of Wight | PO (30-41) |
| Channel Islands | JE, GY |
| Scottish Islands | HS 1-9, IV 41-49, 51, 55-56, KA (27+), KW (15-17), PA 20, 41+, PH (42-44), ZE |
| Scottish Highlands | AB 31-56, FK 19-21, IV 1-40, 57+, KW (1-14), PA (21-39), PH 1-40, 45-50 |
We're On Hand To Help
If you have any other questions about your delivery, just give us a call on 01202 876141, email sales@farrow-ball.com or drop our team a message via Live Chat.
Please keep in mind that our Customer Services team are currently dealing with extremely high volumes of calls and emails may take up to 72 hours to reply to but will respond to your queries as soon as they’re able. We appreciate you bearing with us in this especially busy period.
Returns
If you’d like to return your unopened paint or core range wallpaper, please send it back to us within 28 days of delivery for a full refund (excluding any delivery charges). Our bespoke and archived wallpaper and colours are made to order and are therefore non returnable.
Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). Farrow & Ball Ltd offers the following returns policy:
- Returns of unopened items are accepted within 28 days from date of delivery with a valid proof of purchase.
- Any customer wishing to exercise this right must notify the vendor at either of the following: in writing to Farrow & Ball Ltd. Uddens Estate, Wimborne, Dorset. BH21 7NL (addressed to The Sales Team), by telephone to +44 1202 876141 or by email to sales@farrow-ball.com.
- As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to in (2) above as soon as possible. If the vendor pays the return cost then this will be deducted from any refund. The goods will be deemed returned when actually received by the vendor at the said address. Alternatively items can also be returned in person (at no cost) to any Farrow & Ball Showroom with a valid proof of purchase. Please note: although our showrooms are open, we are unfortunately unable to accept online returns in store at the moment.
- Pending the return of the goods they must be kept in good condition.
- Customers shall be entitled to a full refund (less any charges referred to in (3) above) on full compliance with the foregoing 1. Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel 2. The following are bespoke products, manufactured specifically to order and therefore non-returnable – archived or bespoke wallpaper, special colour matches and archived colours.
Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.