Delivery & Returns

Last order dates for Christmas

Over the festive season, your order will be delivered within 2-3 working days, but please note we don’t pack or deliver orders over bank holidays or weekends, so do factor this into your decorating plans.

 Please note: There will be no despatches on Friday 29th December, any orders placed on this date will be processed on Tuesday 2nd January 2024. We will be pausing our next day delivery service on the 21st of December until the 2nd of January to give our team some time to enjoy the festive season. Our standard delivery will still be available.

Free delivery: Enjoy free standard delivery to mainland UK on sample pots, colour cards or when you spend over £100.

Standard delivery: We deliver online orders in 1- 2 working days*. For example, orders placed on a Monday will arrive on or before Thursday. Delivery times may vary based on your location – do check our ‘Remote Areas’ section below for more details – and don’t include weekends or bank holidays.

For large orders that require a pallet, please allow up to 4 working days for despatch.

Express delivery: Temporarily Unavailable.

Colour cards and paint swatches: We send these separately by Whistl, so they’ll arrive independently to the rest of your order. You can expect to receive them within 5-6 working days.

Please note that we can’t deliver to P.O. Boxes.

* We do our absolute best to stick to these timelines but they aren’t guaranteed as occasionally circumstances beyond our control can cause delays. Please bear this in mind when arranging appointments for decorators. If your order hasn’t arrived when you expected it to and the courier hasn’t given you an update, do get in touch. Orders placed after 4pm will begin processing the next working day, and then be delivered within the following 1-2 working days.

Free delivery: Enjoy free standard delivery to mainland UK on all orders. For information on delivery to remote postcodes, please see our ‘Remote Areas’ section below. 

We deliver online orders in 1-2 working days*. For example, orders placed on a Monday will arrive on or before Thursday. Delivery times may vary based on your location – do check our ‘Remote Areas’ section below for more details – and don’t include weekends or bank holidays.

For large orders that require a pallet, please allow up to 4 working days for despatch.

Express delivery: If you’re in a hurry, we also offer a next day delivery service to mainland UK. Order before 4pm and we’ll pack your product today so it’s with you the next working day.* Express orders will only be delivered Monday to Friday, excluding UK bank holidays. So, orders placed on Friday before 4pm will arrive on Monday and orders placed on a weekend or bank holiday will be packed the next working day and arrive the day after.

Saturday Express Delivery: If you want to start your project this weekend, we offer a Saturday delivery service too. Unlike our standard express delivery, orders placed on a Friday will arrive at your door the very next day, not the next working day. So, order your paint before 4:00pm on Friday (up to a maximum of 40 litres), we'll deliver it on Saturday* and you can decorate without delay.

Colour cards and paint swatches: We send these separately by Whistl, so they’ll arrive independently to the rest of your order. You can expect to receive them within 5-6 working days.

Please note that we can’t deliver to P.O. Boxes.

* We do our absolute best to stick to these timelines but they aren’t guaranteed as occasionally circumstances beyond our control can cause delays. Please bear this in mind when arranging appointments for decorators. If your order hasn’t arrived when you expected it to and the courier hasn’t given you an update, do get in touch. Orders placed after 4pm will begin processing the next working day, and then be delivered within the following 1-2 working days.

We handcraft each roll, wrap it in brown paper and carefully package it to ensure your wallpaper arrives at your door in perfect condition. Orders to UK mainland are delivered within 7 working days.

Please note that we can’t deliver to P.O. Boxes.

For information on delivery to remote postcodes, please see our ‘Remote Areas’ section below.

Archived wallpapers are made to order, just for you. Therefore, they’re non-returnable and orders must contain at least ten rolls. This also means samples aren’t available.

For UK mainland orders, we’ll deliver your archived wallpaper to your door within 14 working days.

For information on delivery to remote postcodes, please see our ‘Remote Areas’ section below.

Deliveries to Republic of Ireland: Due to delays at customs, please allow up to 21 working days for delivery of paint, 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.

Wallpaper deliveries to EU: Due to delays at customs, please allow 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.

Delivery for paint and wallpaper orders under £100 to remote areas (Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and Channel Islands) is £9.95. Orders over £100 with delivery to these postcodes qualify for free standard delivery.

These orders may take a little longer to arrive than our standard delivery time and express delivery isn’t available.

Please see below for the list of postcodes this applies to:

If you have any questions about your delivery, we’d be happy to help. Just give us a call on 01202 876141, email sales@farrow-ball.com or drop our team a message via Live Chat.

We aim to respond to emails within 4 hours but during very busy spells, it may take up to 12 hours for a member of the team to get back to you.

Have a Question About Your Delivery?

Bought more than you need? Don’t worry, whether you ordered online or in a showroom, you can return unopened paint or wallpaper for a refund (apart from bespoke or archived products, which we make to order so are non-returnable).

Simply contact us to arrange a collection or drop into a showroom with proof of purchase within 28 days and we’ll give you a full refund (excluding any collection fees if applicable).

Something not quite right? Our paint and wallpaper are crafted, packed and delivered by people, so although we take great care, sometimes the odd mistake happens. If something’s not as it should be, please get in touch with our customer services team or the showroom you purchased from within 24 hours, and they’ll let you know the next steps.

If you wish to return your online order, please click the button below.