Delivery & Returns - U.S.A & Canada

Holiday Closures

The Toronto Warehouse and Customer Services office will be closed on Friday April 18th for the Good Friday Holiday.

As a direct result, orders placed on Thursday April 17th - Sunday April 20th will begin processing in order of receipt on Monday April 21st .   

Please allow 3-5 business days for delivery.

Normal business will resume on Monday April 21st at 8:30 am.

• Free standard delivery on all orders.
• Wallpaper samples, paint samples, accessories and paid-for colour card deliveries are delivered free of charge.
• Paint orders will be delivered within 3 - 4 working days.
• Wallpaper is made to order and will be delivered within 18-21 working days.
• Please note that we cannot deliver to P.O. Boxes.
• Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.

• Free standard delivery on all orders.
• Wallpaper samples, paint samples, accessories and paid-for colour card deliveries are delivered free of charge.
• Paint orders will be delivered within 3 - 4 working days.
• Wallpaper is made to order and will be delivered within 10 working days. Please allow up to 14 working days for archived wallpapers.
• Please note that we cannot deliver to P.O. Boxes.
• Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.

• Free standard delivery on all orders.
• Wallpaper samples, paint samples, accessories and paid-for colour card deliveries are delivered free of charge.
• Paint orders will be delivered within 3 - 5 working days.
• Wallpaper is made to order and will be delivered within 10 working days. Please allow up to 14 working days for archived wallpapers.
• Please note that we cannot deliver to P.O. Boxes.
• Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.

Take a look at our FAQs for the most common topics of conversation or get in touch if you can’t find the answer you’re looking for. Just give us a call on 1-888-511-1121, email NAsales@farrow-ball.com.

Have a Question About Your Delivery?

1. All goods shall remain the sole ownership of Farrow & Ball (the vendor) until such time as the vendor has received all monies payable.
2. The customers attention is drawn to application and usage information relating to the goods, that is available on the data sheets that can be accessed on the vendors website at www.farrow-ball.com.
3. Prices are subject to change without notice.
4. The customer undertakes to accept responsibility for providing safe and sufficient storage facilities for the receipt of goods and will indemnify the seller against any losses, damages or costs arising out of a breach of this condition.
5. Returns of unopened and re-saleable items will be accepted for refund, less a 25% restocking fee within 14 days of purchase, if accompanied by a valid proof of purchase.
6. We are sorry that we cannot accept sample pots, wallpaper, archive colours, special orders for refund.
7. All sales are subject to our terms and conditions, which are available at www.farrow-ball.com or on request. This does not affect your statutory rights.
8. Where goods delivered by the vendor are received damaged, or incorrect against the order, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.
9. Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty, since skill of application and site conditions are beyond our control. In any event we do not accept any liability for performance or non-performance of any products beyond the value of the goods delivered by us (for example we shall not be liable in respect of associated costs incurred by any person such as labor or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person).
10. These terms and conditions shall in all respects be governed by United States Law any any dispute arising under or in connection with them shall be for the exclusive jurisdiction of the United States Courts.
11. The above terms do not affect the statutory rights of any consumer.