Delivery & Returns

Crafted, Picked And Packed With Care

Made in Dorset, England

Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.

Hand Picked

When we receive your order, your paint is picked by our dedicated warehouse team.

Safe and Sound

Every tin is carefully packed to keep it safe on its journey from Dorset to your door.

Out for Delivery

We work closely with our courier to make sure your order arrives on time, in perfect condition.


Last order dates for Christmas


Over the festive season, your order will be delivered within 2-3 working days, but please note we don’t pack or deliver orders over bank holidays or weekends, so do factor this into your decorating plans.

 Please note: There will be no despatches on Friday 29th December, any orders placed on this date will be processed on Tuesday 2nd January 2024. We will be pausing our next day delivery service on the 21st of December until the 2nd of January to give our team some time to enjoy the festive season. Our standard delivery will still be available.

 

  UK Northern Ireland
Paint - Parcel 20th December 18th December
Paint - Pallet 14th December 13th December
Wallpaper 14th December 14th December
  Republic of Ireland Europe
Paint - Parcel 15th December 14th December
Paint - Pallet 12th December 14th December
Wallpaper 7th December 14th December

Paint Orders

EU standard delivery: Enjoy free standard delivery on paint and wallpaper orders over 200€. Paint will be delivered to the Republic of Ireland within 2-4 working days.

Product Delivery options Details Cost
Colour card Standard delivery 6 - 10 working days Free
Sample pot Standard delivery 2 - 4 working days Free
Paint swatch Standard delivery 6 - 10 working days Free
Orders over 200€ Standard delivery 2 - 4 working days Free
Orders under 200€ Standard delivery 2 - 4 working days 30€
Product

Colour card

Sample pot

Paint Swatch

Orders over 200€

Orders under 200€

Delivery options

Standard delivery

Standard delivery

Standard delivery

Standard delivery

Standard delivery

Details

 6 to 10 working days

2 to 4 working days

6 to 10 working days

2 to 4 working days

2 to 4 working days

Cost

Free

Free

Free

Free

30€


Wallpaper Orders

We handcraft each roll, wrap it in brown paper and carefully package it to ensure your wallpaper arrives at your door in perfect condition. 

Please note that we can’t deliver to P.O. Boxes.

Product Delivery options Details Cost
Wallpaper sample Standard delivery 6 - 10 working days Free
Orders over 200€ Standard delivery 10 - 14 working days Free
Orders under 200€ Standard delivery 10 - 14 working days 30€
Product

Wallpaper sample

Orders over 200€

Orders under 200€

Delivery options

Standard delivery

Standard delivery

Standard delivery

 

Details

 6 to 10 working days

10 - 14 working days

10 - 14 working days

Cost

Free

Free

30€


Archived Wallpapers

Archived wallpapers are made to order, just for you. Therefore, they’re non-returnable and orders must contain at least ten rolls. This also means samples aren’t available.

For EU orders, we’ll deliver your archived wallpaper to your door within 15-21 working days.


EU and Ireland Delivery Updates

Deliveries to Republic of Ireland: Due to delays at customs, please allow up to 21 working days for delivery of paint, 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.

Wallpaper deliveries to EU: Due to delays at customs, please allow 10-14 working days for core wallpapers and 15-21 working days for archived wallpapers.


Remote Areas

Delivery for paint and wallpaper orders under £100 to remote areas (Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands and Channel Islands) is £9.95.

These orders may take a little longer to arrive than our standard delivery time and express delivery isn’t available.

Please see below for the list of postcodes this applies to:

Northern Ireland Isle of Man &
Scilly Isles
Channel Islands Scottish Islands Scottish Highlands

Isle of Wight

BT

IM

TR (21-25)

GY (9-10)

HS (1-9)
KA (27-28)
KW (5-17)
PA (20-38)
PH (49 & 50)
ZE
AB (36-38)
IV (4-11, 13-28, 40-49, 51-56, 53)
KW (1-3)
PA (41-49 & 60-78)
PH (19-26, 30-44)

PO (31-33)


We're On Hand To Help

If you have any questions about your delivery, we’d be happy to help. Just give us a call on +44 1202 876141, email exportsales@farrow-ball.com or drop our team a message via Live Chat.

We aim to respond to emails within 4 hours but during very busy spells, it may take up to 12 hours for a member of the team to get back to you.


Returns

Bought more than you need? Don’t worry, whether you ordered online or in a showroom, you can return unopened paint or wallpaper for a refund (apart from bespoke or archived products, which we make to order so are non-returnable).

Simply contact us to arrange a collection or drop into a showroom with proof of purchase within 28 days and we’ll give you a full refund (excluding any collection fees if applicable).

Something not quite right? Our paint and wallpaper are crafted, packed and delivered by people, so although we take great care, sometimes the odd mistake happens. If something’s not as it should be, please get in touch with our customer services team or the showroom you purchased from within 24 hours, and they’ll let you know the next steps.

If you wish to return your online order, please click the button below.

For more detailed information, see our full returns policy here

Private United Kingdom customers have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations). Farrow & Ball Ltd offers the following returns policy:

1) Returns of unopened items are accepted within 28 days from date of delivery with a valid proof of purchase.

2) Any customer wishing to exercise this right must notify the vendor at either of the following: in writing to Farrow & Ball Ltd. Uddens Estate, Wimborne, Dorset. BH21 7NL (addressed to The Sales Team), by telephone to +44 1202 876141 or by email to sales@farrow-ball.com.

3) As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to in (2) above as soon as possible. If the vendor pays the return cost then this will be deducted from any refund. The goods will be deemed returned when actually received by the vendor at the said address. Alternatively items can also be returned in person (at no cost) to any Farrow & Ball Showroom with a valid proof of purchase.

4) Pending the return of the goods they must be kept in good condition.

5) Customers shall be entitled to a full refund (less any charges referred to in (3) above) on full compliance with the foregoing 1. Any goods made to customers' specifications or clearly personalised are excluded from the right to cancel 2. The following are bespoke products, manufactured specifically to order and therefore non-returnable - archived or bespoke wallpaper, special colour matches and archived colours.

Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.