Contact Our Team

Customer Service Easter Holiday Opening Hours 2024

29th March 09:00 - 13:00 GMT
30th March 08:00 - 13:00 GMT
1st April 09:00 - 13:00 GMT


Please note that there will be no despatches from the UK or our EU Hub, and no deliveries will be made on Friday 29th March and Monday 1st April. Please take this into consideration when placing your order. 

Our Customer service teams are operating on a remote basis, therefore we ask you not to contact us by post as your enquiry may be missed. You can still contact us by email, phone or through our live chat.

Our operating hours are Monday – Friday, 8am- 6pm, for phones and until 7.30pm on live chat. Saturdays we are open between 8am and 1pm.

For inspiration and ideas you can head to our Instagram, Pinterest and Facebook.

Last order dates for Christmas

Over the festive season, your order will be delivered within 2-3 working days, but please note we don’t pack or deliver orders over bank holidays or weekends, so do factor this into your decorating plans.

 Please note: There will be no despatches on Friday 29th December, any orders placed on this date will be processed on Tuesday 2nd January 2024. 


Paint - Parcel 14th December
Paint - Pallet 14th December
Wallpaper 14th December

Customer Service Holiday Opening Hours 2023 (GMT)

22nd December 9am - 4pm
23rd December 8am - 1pm
25th December Closed
26th December Closed
27th December 9am - 5pm
28th December 9am - 5pm
29th December 9am - 5pm
30th December Closed
1st January Closed
2nd January 8am - 8pm



Sales, order queries, colour and general advice

Technical advice




Sales, order queries, colour and general advice
01202 876141
8am - 6pm Monday to Friday
8am - 1pm Saturday
9am - 1pm bank holidays (GMT)

Technical Advice
01202 850240
9am - 6pm Monday to Friday
9am - 1pm bank holidays (GMT)

You can also view our product advice sheets


Farrow & Ball
Uddens Estate
BH21 7NL
United Kingdom


Our live chat team are available from 9am – 7.30pm, Monday to Friday (excluding bank holidays). Click on our live chat button on the right hand side to reach one of our colour experts.


If you wish to return your online order, please click the button below. 

Delivery Damage

If your order has arrived damaged, please click the button below.