Shipping & Returns - Canada
Crafted, Picked and Packed with Care
Made in Dorset, England
Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.
Hand Picked
When we receive your order, your paint is picked by our dedicated warehouse team.
Safe and Sound
Every tin is carefully packed to keep it safe on its journey from Dorset to your door.
Out for Delivery
We work closely with our courier to make sure your order arrives on time, in perfect condition.
Paint Orders & Delivery Information
- Free standard delivery on all orders.
- Wallpaper samples, paint samples, accessories and paid-for colour card deliveries are delivered free of charge.
- Paint orders will be delivered within 3 - 4 working days.
- Wallpaper is made to order and will be delivered within 18-21 working days.
- Please note that we cannot deliver to P.O. Boxes.
- Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.
Free standard delivery on all orders.
- Paint orders will be delivered within 3 - 5 working days*.
- Please note that we cannot deliver to P.O. Boxes.
- Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.
*Following recent changes to tariffs to the US, we are aware some orders are taking longer to clear customs. We are working closely with our couriers; however these delays are beyond both ours and our couriers controls. We apologise for any delays and thank you for you patience.
|
Product |
Shipping Time |
Shipping Method |
Cost |
|
Paint |
3 - 5 working days |
FedEx | Free |
| Sample pots & accessories |
3 - 5 working days | FedEx | Free |
*Express orders (excludes weekends and holidays). Please note some remote locations may take an extra day
Additional Information
Please Note
- We do our best to meet these timelines, but delays can happen due to factors outside our control.
- Some orders are currently taking a little longer to clear customs due to recent tariff changes in the US. We’re keeping in close contact with our couriers to get your order to you as quickly as possible, but these delays are unfortunately out of our hands.
- If you’re booking decorators, please allow for potential shipping changes.
- If your order hasn’t arrived on time and you haven’t received a courier update, get in touch and we’ll help.
Sampling
Free delivery on all samples.
- Orders will be dispatched the next working day
- Orders placed on weekends, or on holidays will be dispatched the next working day
- Delivery days: Monday to Friday (excluding holidays)
- Note we are unable to deliver to P.O. Boxes
|
Product |
Shipping Time |
Shipping Method |
Cost |
|
Colour Cards |
3 - 5 working days |
FedEx | Free |
| Paint Swatches |
3 - 5 working days |
FedEx | Free |
| Wallpaper Samples | 3 - 5 working days |
FedEx | Free |
Wallpaper Orders & Delivery Information
We offer free 10 working day shipping on all wallpaper orders.
- Note we are unable to deliver to P.O. Boxes
- Wallpaper is made to order
|
Product |
Shipping Time |
Shipping Method |
Cost |
|
Wallpaper |
10 working days |
UPS | Free |
| Archive Wallpaper |
14 working days | UPS | Free |
Estate Eggshell has been particularly popular, so we've sold out of certain colours. We're crafting more but if this includes what you've ordered, delivery could take up to 2 weeks. Explore our fully stocked alternatives here if time is of the essence.
- Free standard delivery on all orders.
- Wallpaper samples, paint samples, accessories and paid-for colour card deliveries are delivered free of charge.
- Paint orders will be delivered within 3 - 5 working days.
- Wallpaper is made to order and will be delivered within 10 working days. Please allow up to 14 working days for archived wallpapers.
- Please note that we cannot deliver to P.O. Boxes.
- Delivery times are estimates only and are not guaranteed by our courier. Please bear this in mind when arranging appointments with decorators. We'd advise allowing plenty of time ahead of your appointment when placing your order.
We're On Hand To Help
Got a question?
Take a look at our FAQs for the most common topics of conversation or get in touch if you can’t find the answer you’re looking for, you can reach our friendly team by:
- Live Chat: Drop our team a message online
- Phone: 1-888-511-1121
- Email: na.sales@farrow-ball.com
We aim to respond to emails within 4 working hours but during very busy times, it may take up to 12 working hours.
Amending or Cancelling an Order
If you would like to make a change or cancel your order, please get in touch as soon as possible.
- Phone: 1-888-511-1121
- This is the quickest way for us to help
- Email: na.sales@farrow-ball.com
- Email us out of business hours
We will always try our best to help, however as we aim to process and deliver our orders as quickly as possible, we may not always be able to help.
Take a look at our FAQs for the most common topics of conversation or get in touch if you can’t find the answer you’re looking for. Just give us a call on 1-888-511-1121, email NAsales@farrow-ball.com.
Returns
Ordered more than you need?
You can return unopened paint within 14 days for a refund (less a 25% restocking fee and excluding any delivery charges). We are sorry that we cannot accept returns of sample pots, wallpaper, or archive colours. For more detailed information, see our full returns policy below.
How to return:
- If you wish to return your online order, please click here
- Visit a showroom with your proof of purchase
Don’t worry, whether you ordered online or in a showroom, you can return unopened paint for a refund (apart from bespoke or archived products, which we make to order so are non-returnable).
Something not quite right?
We take great pride and care with every order but if something is not perfect then please get in touch with our Customer Service team or showroom within 24 hours.
If you wish to return your online order, please click the button below.
See below for full Returns Terms and Conditions
- All goods shall remain the sole ownership of Farrow & Ball (the vendor) until such time as the vendor has received all monies payable.
- The customer’s attention is drawn to application and usage information relating to the goods, that is available on the data sheets that can be accessed on the vendors website at www.farrow-ball.com.
- Prices are subject to change without notice.
- The customer undertakes to accept responsibility for providing safe and sufficient storage facilities for the receipt of goods and will indemnify the seller against any losses, damages or costs arising out of a breach of this condition.
- Returns of unopened and re-saleable items will be accepted for refund, less a 25% restocking fee within 14 days of purchase, if accompanied by a valid proof of purchase.
- We are sorry that we cannot accept sample pots, wallpaper, archive colours, special orders for refund.
- All sales are subject to our terms and conditions, which are available https://www.farrow-ball.com/us/terms-and-conditions or on request. This does not affect your statutory rights.
- Where goods delivered by the vendor are received damaged, or incorrect against the order, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.
- Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty, since skill of application and site conditions are beyond our control. In any event we do not accept any liability for performance or non-performance of any products beyond the value of the goods delivered by us (for example we shall not be liable in respect of associated costs incurred by any person such as labor or scaffolding costs nor shall we be liable in respect of any alleged consequential losses of any person).
- These terms and conditions shall in all respects be governed by Canada Law any any dispute arising under or in connection with them shall be for the exclusive jurisdiction of the Canada Courts.
- The above terms do not affect the statutory rights of any consumer.