Accessibility Statement for Farrow & Ball 

At Farrow and Ball we want everyone to be able to use our website and to have a positive experience, and have put in place support services to enable this.

Farrow and Ball is committed to making its website accessible, in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2

These guidelines explain how to make web content more accessible for people with disabilities, and we have focused on areas such as structure, keyboard navigation screen readers and magnification.

The guidelines have three levels of accessibility (A, AA and AAA) and we are targeting Level AA compliance for our website.

Farrow & Ball websites have been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

Currently our websites are partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, and we’re working hard to complete the final areas that need improving.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non Compliance:

•    Font colours are currently being reworked to provide greater contrast.
•    Some links and buttons on CMS pages require aria labels adding.
•    Content carousels are currently inaccessible as keyboard navigation is not working properly with them.
•    Some images on the CMS pages require alt text adding to them.
•    Accordions are currently not able to be activated using keyboard only navigation.
•    The menu requires a main tag and there are some links that will require aria labels.
•    Focus indication needs to be updated on the checkout to be more visible and added to other areas of the site.
•    For the parallax feature any content that disappears needs to have aria-hidden set to true.

Exemptions:

•    The visual presentation of text or images of text may not always have a contrast ratio of 4.5:1 where there is a need to accurately portray paint colours.
•    Imagery that is purely decorative will not have alt text added to it.

We are always looking to improve and will continue to update and audit the websites on a regular basis, but if you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at customerrelations@farrow-ball.com.

AbilityNet has advice on making your device easier to use if you have a disability.

Web Content Accessibility Guidelines (WCAG) 2.2 is the link to the full guidelines.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on 28th June 2025. The website was last tested in March 2025. The test was carried out by a partner agency on behalf of Farrow & Ball.